Delivery and Returns

Delivery

Our delivery options are available to customise at checkout. For certain products it may not be possible to select next day or 48 hour delivery. You will be made aware of this when placing the order if this is the case.

We use Royal Mail and Courier delivery services and again these are customisable at the checkout.

Our orders are created by hand on the day of the order when placed before 4pm. If you think you may have entered incorrect details then please email support@whitepenguin.co.uk as soon as possible.

Returns

Unfortunately, as the majority of our products are personalised for each order, we do not accept returns. The only exception to this is if we have not fulfilled the order as per your requirement or if there is a fault with the order.